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Platform
Platform overviewOne platform for campaigns, chatbots, live chat, and APIs Enterprise CPaaS & APIsTrigger every channel from your own systems with one API BroadcastSend campaigns across every channel from one screen Automations & ChatbotsBuild chatbots without code, and route complex cases to agents Live ChatOne inbox for WhatsApp, SMS, and RCS conversations
Channels
Channels overviewCompare SMS, WhatsApp, RCS, and email for business messaging SMSSend SMS at scale with direct routes, short codes, and OTPs WhatsApp Business APICampaigns, support, and OTPs with a Meta Select Partner RCS Business MessagingVerified, interactive messaging in the native inbox EmailMarketing and transactional email on the same platform
Industries
Industries overviewMessaging by industry, from alerts and authentication to support Financial ServicesTransaction alerts, anti-fraud verification, OTPs, and reminders Retail & eCommerceSegmented promotions, loyalty campaigns, and order updates
Partners
Partners overviewSell messaging under your own brand, on infrastructure we run ISVs & SaaS PlatformsEmbed messaging into your software with one API SMS AggregatorsKeep your SMPP routes and modernize what clients see
Telecom
For Telecom OperatorsThree models: white-label CPaaS, engagement, and carrier billing White-Label CPaaSLaunch a CPaaS under your own brand, without building one Subscriber EngagementGamified promotions and real-time usage triggers Subscriber MonetizationDirect carrier billing for digital content subscribers already buy
Company
About UsEnterprise messaging since 2001, with local teams across the Americas Customer StoriesHow companies across the Americas run messaging on Messangi ContactTell us what you send, and the right team replies in one business day Employees Internal site for the Messangi team
Platform overview Enterprise CPaaS & APIs Broadcast Automations & Chatbots Live Chat
Channels overview SMS WhatsApp Business API RCS Business Messaging Email
Industries overview Financial Services Retail & eCommerce
Partners overview ISVs & SaaS Platforms SMS Aggregators
For Telecom Operators White-Label CPaaS Subscriber Engagement Subscriber Monetization
About Us Customer Stories Contact Employees
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Automations & Chatbots

Automate customer conversations with chatbots on WhatsApp and SMS

Automations is the module of the Messangi Communications Platform where chatbots live. Build them without writing code: automate the questions your team answers every day, hand the hard ones to a live agent with full context, and keep service running 24/7 on WhatsApp, SMS, and RCS.

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Manual support doesn't scale. Your costs do.

Every repeated question — store hours, order status, balance, password reset — costs agent time and makes customers wait. Automating them cuts response time to seconds and frees your team for the cases that need a human.

Agent queue
  • Store hoursWaiting for an agent
  • Order statusWaiting for an agent
  • BalanceWaiting for an agent
  • Password resetWaiting for an agent
Chatbot
  • Store hoursAnswered in seconds
  • Order statusAnswered in seconds
  • BalanceAnswered in seconds
  • Password resetAnswered in seconds

How it works

  • Visual bot builder

    Design conversation flows by dragging blocks: questions, menus, conditions, API calls. Marketing and CX teams ship bots without engineering.

  • Triggers

    Start conversations from keywords (“BALANCE”, “PROMO”), from events in your systems via API, or from a scheduled Broadcast campaign.

  • Handoff to Live Chat

    When the bot reaches its limit, the conversation moves to a live agent with the full transcript — no “please repeat your issue”.

  • Conversational AI and NLP integrations

    Connect conversational AI and natural-language processing so the bot understands intent, not just keywords, and answers in context.

What teams automate first

  • FAQs and store or branch information

  • Order status and delivery tracking

  • Balance checks and account queries

  • Lead qualification before sales follow-up

How a regional insurer serves customers on WhatsApp

A regional insurance company opened WhatsApp as a service channel on Messangi, combining automated answers for routine queries with live agents for everything else.

Read more customer stories

Automate your most repeated questions

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